Shipping & Returns

We welcome you to the Indiego.co.uk website terms and conditions. These Terms & Conditions apply to the use of this website at Indiego.co.ukBy accessing this website and/or placing an order, you are agreeing to our Terms & Conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

Our contact details are as follows:

Returns Address: Indiego.co.uk, 46 My Lady’s Mile, Holywood, County Down BT18 9EN  Northern Ireland

Email: enquiries@indiego.co.uk 

 

TERMS & CONDITIONS:

1. Introduction….

1.1 You will be able to access all areas of this Website without registering your details with us.

1.2 We may revise these Terms and Conditions at any time by updating this page. You should check this Website from time to time to review the current Terms and Conditions. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new Terms and Conditions after we have given notice, you should not continue to use this website.

 

2. Ordering of us….

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We reserve the right to refuse or accept an order:

[a] where goods are not available;

[b] where we cannot obtain authorisation for your payment;

[c] if there has been a pricing or product description error; or

[d] if you are from an international country and have/will not checkout via PayPal.

[e] if you do not meet any eligibility criteria set out in our Terms and Conditions.

3. Pre-ordering….

3.1 What is a pre-order? – It’s a way to reserve our hottest new products before their initial release.

3.2 When will my pre-order be shipped? – The pre-ordered item will be shipped on its release date. All other items will be processed for immediate shipment, depending on availability. So if you ordered other items along with the pre-ordered item, you will most likely get the other items first.

3.3 When will I be charged for my pre-order? – We will take your payment at the time you place your order – just as a regular transaction. You will then be notified when your order is dispatched.

3.4 What do you mean by “expected” release date? – We can’t always predict the exact date a pre-ordered item will become available. We will ship your pre-order as soon as possible, but we can’t guarantee a specific date. If the date changes or for unforeseen circumstances the product becomes unavailable, we will alert you by email.

3.5 Can I cancel a pre-order? – You can cancel a pre-order at any time prior to when your order is dispatched.

3.6 Pre-Order item prices are subject to change although we try our very best to forecast the most accurate prices of these items and will contact you in the rare instance there is a change.

 

4. Pricing…

4.1 Our prices are not subject to VAT as we are not VAT registered. You may be subject to duty and local VAT in your country of purchase.

4.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.

4.3 Our prices are reviewed monthly.

4.4 All orders placed on our site are in Pound Sterling (£GBP).

 

5. Availability & Stock…

5.1 At the time of placing your order with us our stock status may be subject to change due to the syncing of our various warehouse databases. We do try to ensure that we have the most up to date and accurate stock system possible but there may be slight differences in the system which is unavoidable (due to out of hour/bulk orders which may consume higher levels of stock etc.).

 

6. Cancellation & Returns….

We at Indiego.co.uk accept returns on the basis that the item/s are un-used, and in the original re-saleable condition. All packaging and/or cellophane wrapping and tamper resistant seals must be intact. Return of goods is the responsibility of the customer, for this reason we suggest an insured method of return such as MyHermes or Parcel2Go. Return postage costs cannot be covered by Indiego.co.uk unless we are notified of damaged or faulty goods upon receipt, however we will only cover your return postage costs up to the value of £10.00. If you choose to add specialist services which will add charges to your return cost (such as Special Delivery or Time Specified Delivery) this will be at your choice and covered by you (above the agreed £10 threshold). You must inform us of your intent to return your item/s by phone or email within 14 days of receiving your order. If you inform us within this “cooling off” period you will receive a full refund. If you inform us after this period the refund will be subject to a 15% handling fee which will be deducted off of the refund total.

 

7. Service access…

7.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

7.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

 

8. Visitors Material &Conduct….

8.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

8.2 You are prohibited from posting or transmitting to or from this Website any material:

[a] that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

[b] for which you have not obtained all necessary licences and/or approvals;

[c] which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

[d] which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

8.3 You may not misuse the Website (including, without limitation, by hacking).

8.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.

 

9. Disclaimer….

9.1 Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.

 

12. Governing Law….

12.1 These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

 

Shipping Prices

Books (per unit): 

1st Class next day delivery (‘special delivery’) within the UK: £7.50

1st Class ‘signed for’ within the UK: £3.00

Worldwide: Royal Mail International – tracked service: £12.00

Framed prints (per unit): 

1st Class next day delivery (‘special delivery’) within the UK: £11.00

1st Class ‘signed for’ within the UK: £10.00

Worldwide: Royal Mail International – tracked service: £22.00

Items are dispatched on the same working day if payment is received before 2pm (Mon-Fri), otherwise they will be dispatched the next working day. We do not post on Saturdays.

Small Items will be sent Royal Mail 2nd class.

Postal charges include packaging expenses.

We ship to UK and most International destinations.

If your item is too large to fit through your letterbox or in your post box, a note will likely be left by Royal Mail with instructions to pick it up at the local sorting office or they may try again next day.

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